Got questions about our bicycles, orders, shipping, or support? We’ve got detailed answers to help you shop with confidence. If you don’t find what you need, reach out to our team!
A: We offer a curated range for every rider and lifestyle:
- City/Commuter Bikes: Lightweight, with fenders/racks for daily urban travel.
- Mountain Bikes: Rugged frames, suspension, and grippy tires for trails/off-roading.
- Road Bikes: Aerodynamic, lightweight (carbon/aluminum) for speed and long distances.
- Hybrid/Fitness Bikes: Blend road bike speed and mountain bike stability—perfect for casual rides or workouts.
- Kids’ Bikes: Safe, adjustable designs (12”–24” wheels) with easy brakes and durable frames.
- Electric Bikes (e-bikes): Battery-powered assistance for effortless commutes or hilly terrain (select models).
A: Use our size guide on each product page—we list frame sizes (in inches/centimeters) and recommend heights for each. Key tips:
- Measure your inseam (crotch to floor) for the best fit.
- For road bikes: Aim for 1–2 inches of clearance between your crotch and the top tube.
- For mountain/hybrid bikes: 2–3 inches of clearance for off-road comfort.
- Still unsure? Email vabivivi30@gmail.com with your height, inseam, and riding style—our team will help you select the perfect size.
A: Bikes are partially disassembled for safe transit (wheels removed, handlebars rotated, seat post lowered). They come with:
- Step-by-step assembly instructions (with photos).
- Basic tools (hex keys, wrench) for home assembly.
- We recommend professional assembly for optimal safety/performance (especially for derailleur tuning or e-bikes). Local bike shops typically charge $50–$100 for full assembly.
A: Frames vary by model:
- Aluminum: Lightweight, durable, and affordable (most commuter/hybrid/kids’ bikes).
- Carbon Fiber: Ultra-lightweight, stiff, and shock-absorbent (premium road/mountain bikes).
- Steel: Strong, comfortable (absorbs vibrations), and low-maintenance (vintage-style or touring bikes).
A: Yes! All bikes include a manufacturer’s warranty:
- Frames: 5–10 years (varies by brand—covers defects like cracks or bending).
- Components (gears, brakes, suspension): 1–2 years (covers faulty parts, not normal wear).
- E-bike batteries: 2–3 years (covers capacity loss beyond 30%).
Warranty details are listed on each product page. Proof of purchase (order confirmation) is required for claims.
A: Basic maintenance schedule:
- Weekly: Check tire pressure, brake pads, and chain tension.
- Monthly: Lubricate the chain (use bike-specific lubricant) and wipe down the frame.
- Every 6 months: Inspect brakes, gears, and bolts for wear/tightness.
- Annual: Professional tune-up (clean drivetrain, adjust derailleurs, check bearings) for heavy use.
A: Yes—follow these steps to avoid damage:
- Use mild soap (dish soap works) and a soft brush/sponge.
- Avoid high-pressure water (it can force dirt into bearings or electrical components on e-bikes).
- Dry the bike thoroughly (especially the chain) to prevent rust.
- Lubricate the chain after washing.
A: Store in a dry, cool area (garage, shed, or indoor space) to prevent rust. Tips:
- Hang the bike by the frame (use a wall mount) to save space and avoid tire flat spots.
- For long-term storage (3+ months): Deflate tires slightly, lubricate the chain, and cover with a bike cover.
- E-bikes: Remove the battery and store it at room temperature (charge to 50% to preserve battery life).
A: For minor issues (e.g., loose bolts, flat tire), refer to the assembly manual or our online maintenance guides. For major issues (e.g., broken derailleur, frame damage):
- Contact us for warranty claims (include photos and order number).
- Visit a local bike shop for repairs (we can recommend trusted shops in your area).
A: 1. Browse our collection and select your bike (size, color, optional accessories).2. Add to cart and proceed to checkout.3. Enter shipping/billing details (we accept physical addresses only—no PO boxes for bikes).4. Choose a shipping option (standard/expedited) and payment method.5. Confirm your order—you’ll receive an immediate order receipt via email.
A: We accept:
- Credit/debit cards (Visa, Mastercard, American Express, Discover) via Shopify Payments.
- PayPal, Shopify Pay, and Apple Pay (secure, fast checkout).
- Financing options (Affirm/Klarna) for orders over $500—split payments into 3–12 monthly installments (no interest for qualifying purchases).
A: - Modifications: Contact us within 24 hours of placing your order (before shipping confirmation) to change size, color, or shipping address. We cannot guarantee changes once processing begins.
- Cancellations: Orders can be canceled only before receiving the shipping confirmation email. Post-confirmation cancellations incur a 15% restocking fee (covers packaging and processing for bicycles).
A: Yes! We offer price matching for identical bikes from authorized retailers (online or in-store) if:
- The product is in stock and new (unused/unassembled).
- The retailer is not a discount site (e.g., eBay, Amazon third-party sellers).
- Submit a price match request via email (include the competitor’s link, product details, and your order number) before purchasing. We’ll respond within 24 hours with a decision.
A: We ship to the contiguous US, Alaska, Hawaii, and Puerto Rico:
- Contiguous US: Standard shipping (5–7 business days); expedited (2–4 business days).
- Alaska/Hawaii/Puerto Rico: Standard (7–10 business days); expedited (4–6 business days).
Orders ship from our facility at 41 Magnolia Ave E, Mc Henry, MS 39561. Processing takes 2–3 business days (includes pre-shipping safety inspections).
A: Yes—free standard shipping on all US orders over $500 (contiguous US). For orders under $500:
- Standard shipping: $39 flat rate (contiguous US); $49 (Alaska/Hawaii/Puerto Rico).
- Expedited shipping: $99 (contiguous US); $149 (Alaska/Hawaii/Puerto Rico).
E-bikes and oversized accessories incur a $50 shipping surcharge (automatically added at checkout).
A: Once your bike ships, you’ll receive a tracking number via email (linked to UPS/FedEx’s website). You can also track your order by:
- Logging into your ridechico.com account and navigating to “My Orders.”
- Using the “Track Order” tool on our homepage (enter your order number and email).
- Emailing our team for updates—we monitor shipments daily.
A: Yes—an adult (18+) must sign for the delivery to ensure your bike is received safely. If no one is available, the carrier will leave a notice to reschedule delivery or pick up from a local facility.
A: Inspect the package and bike immediately upon delivery. Steps to take:
- Note any damage on the carrier’s delivery receipt.
- Take clear photos (package, damaged parts, shipping label).
- Email vabivivi30@gmail.com within 48 hours of delivery with your order number, photos, and description of damage.
We’ll arrange a free replacement, repair, or full refund (including return shipping). We cover all costs for defective or damaged shipments.
A: Yes—we offer a 30-day return policy for unused, unassembled bikes in original packaging. Terms:
- You pay return shipping (we recommend using the original box and a tracked carrier).
- A 10% restocking fee applies (covers packaging and inspection costs).
- Refunds are processed via Shopify Payments within 3–5 business days of receiving the returned item.
A: 1. Email vabivivi30@gmail.com with your order number, reason for return/exchange, and photos (if defective).2. We’ll send you a return authorization number (RA#) and return address (41 Magnolia Ave E, Mc Henry, MS 39561).3. Pack the bike securely (use original packaging if possible) and include the RA# on the outside.4. Ship the item within 7 days of receiving the RA#—we’ll inspect it upon arrival.
A: Returns are not accepted for:
- Used or assembled bikes (scratches, worn components, or missing parts).
- Custom-ordered items (e.g., personalized frames, custom paint jobs).
- Accessories (helmets, locks, bags) that are opened or used (hygiene/safety reasons).
- Items outside the 30-day return window.
A: Yes—exchanges are allowed within 15 days of delivery (for unused, unassembled bikes). We cover shipping for exchanges due to defective/wrong items; you pay shipping for size/model changes.
A: Battery life depends on model, terrain, and usage:
- Range: 25–50 miles per charge (pedal-assist mode).
- Full charge time: 4–6 hours (using the included charger).
- Battery lifespan: 2–3 years (or 500–1,000 charges) before capacity decreases.
A: E-bike laws vary by state/city, but most US locations classify them as bicycles if:
- Maximum speed: 20–28 mph (varies by class).
- Motor wattage: ≤750 watts.
- No throttle-only operation (pedal-assist required for most classes).
Check your local regulations before riding—we provide a guide to e-bike laws with each e-bike purchase.
A: No—most US states do not require a license, registration, or insurance for e-bikes (class 1–2). Class 3 e-bikes (28 mph max) may require a helmet for riders under 18 in some states.
A: Yes! We offer essential accessories:
- Helmets, locks, water bottle cages, and bike bags.
- Maintenance tools, chain lubricant, and tire repair kits.
- E-bike chargers and replacement batteries (select models).
Shop our “Accessories” category or add them to your bike order at checkout.
A: Currently, we only ship to the US (contiguous states, Alaska, Hawaii, Puerto Rico). We’re working to expand to Canada and Europe—follow us on social media for updates.
A: Reach us via:
- Email: vabivivi30@gmail.com (response within 2 business days).
- Phone: (601) XXX-XXXX (Monday–Friday, 9 AM–5 PM CST).
- Mailing Address: 41 Magnolia Ave E, Mc Henry, MS 39561.
We’re here to help with sizing, orders, maintenance, or warranty claims—never hesitate to ask!
A: Yes—we provide discounts for bulk purchases (10+ bikes). Email us with your needs (quantity, bike type, delivery date) for a custom quote.